Why are my emails sent by info@upviral.com and not my sender profile?

When sending out email notifications from your UpViral campaign (ex. the emails upon registration, incentives unlocked emails, etc.), your participants may see that the emails are sent by info@upviral.com regardless of the subscription you're under: If you've already set up your own sender profile, what this does is it changes the (1) Name of the sender and the (2) Reply-to address. What this means is that the email address where the email is sent from will always be info@upviral.com. However, once a user replies to the email, their replies will get sent to the email address of the sender profile you've set up. Here's some more information on setting up a sender profile: https://support.upviral.com/support/solutions/articles/4000075836-how-to-change-the-sender-of-the-email-notifications- If you wish to change info@upviral.com to your own email address, you would need to use a different email server. Here's an article on how to switch to your own email server: https://support.upviral.com/support/solutions/articles/4000075839-how-to-send-emails-using-your-own-email-server- How to get your support tickets resolved faster Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So... 1 - If you have screengrabs, please include them. A picture is worth a thousand words. 2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to useloom.com) 3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)

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