Why am I seeing the lead capture or optin widget instead of the share widget?

Here are the scenarios that could happen when the leads have: Already Signed Up and Visit Share Page: Users who have already signed up and visit the share page should see the share widget. This allows them to monitor their progress and engage with the sharing features. Already Signed Up and Visit Opt-In Page: If users who have already signed up navigate to the opt-in page, they should be automatically redirected to the share page if they you have auto-redirect to share page enabled. This ensures a seamless experience for those who have already registered. Not Yet Signed Up and Visit Share Page: Users who haven't signed up yet and visit the share page should be automatically redirected to the opt-in page if you have auto-redirect non-subscribers enabled. If you don't have it enabled, users will see your opt-in widget instead. This encourages new sign-ups and participation in the campaign. Not Yet Signed Up and Visit Opt-In Page: If users who haven't signed up yet visit the opt-in page, they should remain on the opt-in page, prompting them to complete the sign-up process. The lead capture or optin widget is the fallback widget. Whenever someone views your share page without opting into your campaign they'll automatically see the form to sign up instead. The share widget will only show if you have signed up and clicked the call to action button or the sign up button from the lead widget or opt-in form. Without the email you used for signing up it won't trigger or let the system generate the referral link which shows on the share widget. How to get your support tickets resolved faster Statistics have shown us that the more you tell us when you report an issue, the faster we solve that ticket. So... 1 - If you have screengrabs, please include them. A picture is worth a thousand words. 2 - If you have recorded a video showing the issue you're having, please include that as well. A video is worth a million words. We recommend a free service called Loom for creating these videos. (this is a link to useloom.com) 3 - To speed up ticket resolution, follow these useful tips How to Write the Perfect Support Ticket (That Gets Results Fast)

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